VIDEO HELP

All about our videos and how you can access them.

• About our Live Webinars

We broadcast 3 types of webinar: Arty Classes, Arty Specials and Workshops

1. Arty Classes

Live Arty Class webinars are broadcast on a Tuesday at 2PM UK time and are free to attend. They are usually 45min in length.

 

For the best interactive experience, we recommend that you register for the Zoom webinar however, you can also watch live on our YouTube channel.

 

Click here to visit our YouTube channel and press the SUBSCRIBE button and then the notification bell. You will then be notified automatically when the next live broadcast is being screened.

2. Arty Specials

Special Arty Class webinars are broadcast on various Thursdays at 2PM UK time and are free for our Patrons to attend. If you are not a Patron, you can purchase a ticket to join the webinar from our shop. They are usually 1hr in length.

3. 2-3hr Workshops

Workshop webinars provide you with our ultimate, immersive and learning experience where you will spend 2-3hrs, painting along with the professional artist. These are paid-for events.

For workshop events, you will normally purchase a ticket from the artists shop (hosted on our platform) via our Upcoming events page. You can also pre-order the video of the workshop at the same time (see 'Purchase a Workshop Video' below).

• Webinar Recordings

Watching videos of live webinars depends on the webinar type.

 

Arty Classes & Arty Specials

Recordings of our Arty Classes and Arty Specials can usually be accessed for about two weeks after the broadcast on YouTube.

 

Simply click here to visit our YouTube channel and press the SUBSCRIBE button and then the notification bell. You will then be notified automatically when the next recording is taking place.

After about two weeks, the video will be archived. To watch these videos, you need to be a Patron Level 1+ to watch our Arty Specials, or a Patron Level 3+ to watch our Arty Classes.

2-3hr Workshops

You can purchase a complete, 2-3hr Workshop video from our Video Library. Once purchased, you will need to complete our Unlock Form so that we can unlock the video on YouTube for you.

Once unlocked, you will be able to visit our Workshop Library from any device (phone, tablet, computer) and watch the video. NOTE: You will also need to be signed in to your YouTube account on that device.

After about four weeks, the workshop video will also be available to our Patrons Level 5+.

Arty Classes for the Hard of Hearing

Please click here and watch this video

• Purchase/Unlock a Workshop Video

If you are not a Patron level 5+, there are two additional ways you can watch a 2-3hr workshop video.

i. Purchase a Workshop Video

You can purchase a Workshop video at any time. If it is an upcoming workshop, you will see the option to pre-order the video from the Artists shop. If the workshop has already screened, you can purchase it from our Video Library.

 

There are normally two prices displayed when purchasing a video: the full video price and an attendee discount price. The discounted price is only applicable if you have paid for the live workshop entry ticket.

Once purchased, you will need to complete our Unlock Form so that we can unlock the video on YouTube for you.

ii. Patron Level 2+ Unlock

If you were a Patron level 2 or above at the time you attended the live workshop, you can unlock the video on YouTube for free. Simply complete our unlock request form by clicking here.

NOTE: If you did not attend or pay for the live workshop event, you will need to pay the full price for the video.

• How we Unlock your Video

When you complete our unlock request form, we then have to manually check that you paid the full price; or paid for the live workshop ticket in order to qualify for the discounted price or the Patron level 2+ unlock.

 

In order to perform these checks, we have to look at the information you provided us with in the unlock request form, the list of orders on the artists shop and the list of patrons on patreon.com. If you paid as a guest or with a different email address, this can take longer to match.

This process can take a while but we try to unlock within 24-48hours (not including weekends).

 

If you want to find a really quick and easy way to watch our video library, we recommend that you consider joining our lively Patron community. More information can be found here.

If you've read all the way down to here, congratulations! You now probably know more about how we work than most of our staff :)

If you have any further questions, please email us

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